Complaints Procedure

We always aim to provide a high standard of service to our customers. However, if you are unhappy with any aspect of our service, please let us know as soon as possible. You can contact us by phone, email or post us the details below:
Postal Address
The Lovely Car Company
251 Shuttlewood Road
Bolsover
S446PA
01144469190
Email Address
thelovelycarco@outlook.com
We will try to resolve your complaint as quickly and as fairly as possible. If we are unable to do so within 8 weeks, or if you are not satisfied without final response, you have the right to refer your complaint to the Financial Ombudsman Service. Telephone 0800 023 4567. The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.

Customer Reviews

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Brought an Octavia VRS from James and what a pleasure and easy transaction. I part chopped my old car and got a fair price so i went ahead with the pu... Read More

Josh M

Definitely a 5 star review! From the minute we entered the lovely car company we were made to feel at home. I couldn’t recommend them more as they h... Read More

Beth L

Absolutely amazing customer service, very friendly staff and very helpful especially James! He has been great. I am very happy with my new car and wou... Read More

Charlotte D

Absolutely marvellous! I didn't even visit the garage, and I haven't met either James or his associate. We talked on the phone, they sent a video, the... Read More

Bryan W

Definitely a 5 star review! From the minute we entered the lovely car company we were made to feel at home. I couldn’t recommend them more as they h... Read More

Beth L

Really happy with my mini clubman from the Lovely Car Company. Sales experience was excellent. Being a distance sale a lot of my queries were via emai... Read More

Anonymous

Very easy buying experience. Love the car, good price, no concerns and would happily deal with the company again.... Read More

Anonymous

Very easy to deal with, friendly staff, helpful but not pushy.Extremely good service... Read More

Anonymous

We can’t thank James and Dave enough for all their help with securing my new car. The previous owner had hit the front bumper ever so slightly and D... Read More

Maisie Hunt

Many thanks to David and the team for such a seamless transaction helping me throughout my car buying journey. Lovely people and I have now got a love... Read More

Andrew Petty

So happy we made the decision to buy our new car from The Lovely Car Company!!! From start to finish they have been a pleasure to deal with and very w... Read More

Bez 007

Really nice honest family business, they have really lovely stock, staff are amazing. Site is nicely kept & not your average backstreet garage, way be... Read More

Keith Groarke

My experience dealing with The Lovely Car Company has been fab. Really happy with the sale process and individual sales people involved. I did feel th... Read More